Senior Assistant Branch Manager Job Description

A Senior Assistant Branch Manager is responsible for assisting the Branch Manager in supervising the daily operations of a bank branch. They ensure that customer service standards are met, oversee staff performance, manage schedules, and monitor financial activities. SABMs work closely with the BM to set goals, develop strategies, implement policies and procedures, and make improvements to meet targets and objectives. They also monitor compliance with regulatory requirements, resolve customer complaints, and engage in business development activities to promote banking products and services.

This Senior Assistant Branch Manager job description provides a clear and concise overview of the key responsibilities and qualifications required for the role. It outlines the skills and experience needed to perform the duties effectively and highlights the importance of customer service, leadership, and teamwork. The job description is useful for hiring a qualified SABM who can support the BM in achieving organizational goals and delivering exceptional service to customers.

To customize this job description for specific needs, one can add or remove responsibilities based on the organizational structure and operational requirements. They can also modify the qualifications and experience requirements to match the level of seniority and complexity of the job. Finally, they can tailor the job description’s language to align with the company’s brand voice and culture, making it more appealing to potential applicants.

Job Description Brief :

We are looking for a Senior Assistant Branch Manager to support the Branch Manager in managing our bank branch’s daily operations. The SABM will be responsible for maintaining high levels of customer service, supervising a team of bank employees, managing the branch’s financial activities, and ensuring regulatory compliance. The ideal candidate should be a strategic thinker, an effective communicator, and a problem-solver.

Key Responsibilities :

  • Assist the Branch Manager in supervising all branch operations to ensure customer satisfaction and achieve business objectives.
  • Train, develop, and manage the performance of branch staff, delegating duties and tasks as required.
  • Monitor financial activities, including branch cash balance, reports, regulatory compliance, and audit response.
  • Ensure all customer inquiries, complaints, or account-related issues are resolved promptly, professionally, and to the customer’s satisfaction.
  • Lead the promotion of bank products and services and drive business development opportunities to achieve targets.
  • Maintain knowledge of banking industry regulations, and compliance, and familiarize myself with bank policies and procedures.
  • Initiate plans, programs, and policies to improve branch operations, efficiency, and productivity to meet goals.
  • Engage in cross-functional activities designed to improve system processes and enhance the customer experience.
  • Stay up-to-date with industry trends and developments and ensure branch adherence to credit and underwriting guidelines.
  • Perform other duties as assigned.

Required Qualifications and Skills :

  • Proven experience in bank operations, customer service, staff management, and sales.
  • Proficiency in financial reporting, auditing, and compliance regulations.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong organizational, problem-solving, and decision-making abilities.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Demonstrated analytical skills and attention to detail.
  • Ability to resolve complex problems, deal with conflict, and address sensitive situations.
  • Strong customer focus and ability to work well in a diverse team environment.
  • Ability to maintain high ethical standards and confidentiality.

Education and Experience Requirements :

  • Bachelor’s degree in business administration, finance, accounting, or related field.
  • At least 5 years of experience in bank operations, including staff management and customer service.
  • Familiarity with banking policies and procedures, regulatory compliance, and audit response.

Physical Requirements (if applicable) :

  • Ability to perform tasks that may require prolonged standing, sitting, or walking.
  • Ability to lift or carry up to 25 lbs.

Work Schedule and Conditions (if applicable) :

  • This is a full-time position, with a standard workweek of [INSERT YOUR COMPANY’S WORK HOURS HERE].
  • The job will require working on some weekends and evenings depending on business needs.

Compensation and Benefits :

  • [INSERT YOUR COMPANY’S COMPENSATION AND BENEFITS PACKAGE HERE]

Company Culture and Values :

At [INSERT YOUR COMPANY NAME HERE], we encourage creativity, problem-solving, and innovation, and promote a culture of inclusivity, integrity, and excellence. We believe in work-family balance and offer opportunities for growth and advancement within the company.

Career Advancement Opportunities:

The Senior Assistant Branch Manager role offers opportunities for career advancement within the bank, including Branch Manager and Regional Director.

Application Process and Contact Information:

If you meet the qualifications and requirements stated above, please submit your application, including an updated resume and cover letter, to [INSERT YOUR COMPANY’S HR EMAIL ADDRESS OR WEBSITE HERE]. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Frequently Asked Questions

1.What does a Senior Assistant Branch Manager do?

The Senior Assistant Branch Manager assists the Branch Manager in supervising the daily operations of a bank branch, overseeing staff performance, managing schedules, monitoring financial activities, and ensuring customer service standards are met.

2.What qualifications and experience are required to become a Senior Assistant Branch Manager?

To become a Senior Assistant Branch Manager, candidates typically need a bachelor’s degree in business administration, finance, accounting, or a related field, along with at least five years of experience in bank operations, staff management, customer service, and sales.

3.What skills are essential for a Senior Assistant Branch Manager?

Essential skills for a Senior Assistant Branch Manager include leadership, team building, problem-solving, decision-making, organizational, analytical, communication, interpersonal, and time management skills.

4.What are the physical requirements for a Senior Assistant Branch Manager?

The physical requirements for a Senior Assistant Branch Manager may include the ability to perform tasks that may require prolonged standing, sitting, or walking, as well as the ability to lift or carry up to 25 pounds.

5.What are the typical work schedule and conditions for a Senior Assistant Branch Manager?

The work schedule for a Senior Assistant Branch Manager is typically full-time, with a standard workweek of 40 hours. The job may require working some weekends and evenings, depending on business needs.

6.What are the career advancement opportunities for a Senior Assistant Branch Manager?

The Senior Assistant Branch Manager role offers opportunities for career advancement within the bank, including Branch Manager and Regional Director.

7.What are the key responsibilities of a Senior Assistant Branch Manager?

The key responsibilities of a Senior Assistant Branch Manager include assisting the Branch Manager in supervising all branch operations, training, developing, and managing staff performance, monitoring financial activities, ensuring customer satisfaction, leading the promotion of bank products, and engaging in business development activities.

8.What is the salary range for a Senior Assistant Branch Manager?

The salary range for a Senior Assistant Branch Manager may vary based on location, industry, and company size. According to Glassdoor, the average base salary for a Senior Assistant Branch Manager in the United States is around $56,000 per year.

9.What is the hiring process for a Senior Assistant Branch Manager?

The hiring process for a Senior Assistant Branch Manager typically involves submitting an application, including a resume and cover letter, followed by a series of interviews with the hiring manager or HR representative.

10.What benefits are typically offered to a Senior Assistant Branch Manager?

The benefits offered to a Senior Assistant Branch Manager may vary depending on the company and location. Some common benefits include health insurance, retirement plans, paid time off, flexible schedules, and opportunities for training and career development.

 

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