Teller Supervisor Job Description
A Teller Supervisor is responsible for supervising and training tellers, monitoring cash levels, providing exceptional customer service, and meeting sales goals. They also ensure compliance with policies and procedures and handle escalated customer issues.
This Teller Supervisor job description is good for hiring a perfect candidate because it clearly outlines the responsibilities and expectations of the role. It also emphasizes the importance of customer service and meeting sales goals, which are essential for the success of any banking institution.Â
To customize this job description for your own needs, consider adding specific skills or qualifications that are necessary for your organization. You may also want to adjust the sales goals or customer service expectations to align with your business objectives. Additionally, you can tailor the language or tone to better suit your company’s culture and values.
Job Description Brief:
We are seeking a Teller Supervisor to join our banking team. The Teller Supervisor will be responsible for ensuring exceptional customer service, supervising and training tellers, monitoring cash levels, meeting sales goals, and adhering to policies and procedures. The ideal candidate will have excellent communication and leadership skills, be detail-oriented, and have a strong understanding of banking products and services.
Key Responsibilities:
- Supervise and train tellers on best practices for customer service, cash handling, and sales
- Manage daily cash levels and oversee vault operations
- Provide exceptional customer service and resolve escalated customer issues
- Meet or exceed sales goals for banking products and services
- Ensure compliance with policies and procedures
- Complete daily, weekly, and monthly administrative tasks
- Perform other duties as assigned
Required Qualifications and Skills:
- High school diploma or equivalent required; college degree in related field preferred
- 2+ years of experience in banking or financial services
- Excellent customer service skills
- Strong communication, leadership, and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Detail-oriented with strong analytical and problem-solving skills
- Proficient in Microsoft Office and banking software
Education and Experience Requirements:
- High school diploma or equivalent required; college degree in related field preferred
- 2+ years of experience in banking or financial services
Physical Requirements:
- Must be able to stand or sit for extended periods of time
- Must be able to lift and/or move up to 25 pounds
Work Schedule and Conditions:
The Teller Supervisor may be required to work weekends and/or holidays. This is a full-time position with benefits and opportunities for career advancement.
Sample Work Schedule:
- Monday: 8am – 5pm
- Tuesday: 8am – 5pm
- Wednesday: 10am – 7pm
- Thursday: 10am – 7pm
- Friday: 8am – 5pm
- Saturday (rotating schedule): 9am – 1pm
Compensation and Benefits:
Salary commensurate with experience. Benefits include health, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement.
Company Culture and Values:
Our company values teamwork, integrity, and outstanding customer service. We believe in providing a supportive work environment where employees can grow and succeed.
Career Advancement Opportunities:
The Teller Supervisor position is a pivotal role in our banking organization and can lead to opportunities for career advancement in management or other areas of the company.
Application Process and Contact Information:
To apply for this position, please submit your resume and cover letter to the hiring manager at [insert email address]. We appreciate your interest in our company and will be in touch soon.
Frequently Asked Questions
Q1. What are the core responsibilities of a Teller Supervisor?
A Teller Supervisor is responsible for supervising and training tellers, monitoring cash levels, providing exceptional customer service, and meeting sales goals. They also ensure compliance with policies and procedures and handle escalated customer issues.
Q2. What qualifications are required to become a Teller Supervisor?
A high school diploma or equivalent is required, and a college degree in a related field is preferred. Additionally, candidates should have 2+ years of experience in banking or financial services and excellent customer service and communication skills.
Q3. What are the necessary skills for a Teller Supervisor?
A Teller Supervisor should possess strong leadership, communication, and interpersonal skills. They must also have strong analytical and problem-solving skills, be detail-oriented, and be proficient in Microsoft Office and banking software.
Q4. What is the work schedule for a Teller Supervisor?
The work schedule for a Teller Supervisor may vary depending on the employer, but it may include weekends and holidays. This is a full-time position with opportunities for growth and advancement.
Q5. What is the expected salary for a Teller Supervisor?
The expected salary for a Teller Supervisor varies depending on experience, location, and employer. Benefits may include health, dental, and vision insurance, a 401(k) plan, and paid time off.
Q6. Is training provided for a Teller Supervisor?
Most employers provide on-the-job training for Teller Supervisors to ensure that they are knowledgeable about products and services and understand policies and procedures.
Q7. How does a Teller Supervisor ensure compliance with policies and procedures?
A Teller Supervisor must ensure that all tellers are trained on policies and procedures and monitor their performance to identify areas of improvement. They may also be responsible for audits and investigations to ensure compliance.
Q8. What is the career growth path for a Teller Supervisor?
A Teller Supervisor can advance to management positions within the banking institution or explore other areas of the company.
Q9. Is customer service experience necessary for a Teller Supervisor role?
Yes, excellent customer service skills are essential for a Teller Supervisor. They must provide a high level of customer service, handle escalated customer issues, and ensure that all tellers are trained in customer service best practices.
Q10. What additional duties may be assigned to a Teller Supervisor?
A Teller Supervisor may be asked to perform various administrative tasks related to the management of banking operations, which may include account opening and closing, loan processing, and other duties as assigned.
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